Do deliveries cost anything?

In Austria and Germany, in case of merchandise of a net value of € 20 or more, GW delivers without a shipping charge. If the merchandise value is below € 20 net, the shipping charge is shown during the order process in the table of shipping costs. Read More

How long does a delivery take?

The expected delivery period amounts to 1 – 6 working days. In case of payment by instant bank transfer, the delivery period commences one day after receipt of the amount on the bank account of GW. In all other cases, the delivery period commences one day after receipt of the… Read More

How does the shipping at BeautyLash work?

After placing an order you’ll receive an e-mail at your defined e-mail adress. Please check your spam if you did not receive an e-mail. This e-mail contains your invoice. After shipping your order you’ll receive an e-mail at your defined e-mail adress. A tracking link is provided in… Read More

How do I receive my refund?

After returning your order under our terms you’ll be refunded all payments we received by you, including shipping costs, within 14 days of the day of receipt of the withdrawal notice by us. Normally we use the same payment method like you did when ordering. Read More

How can I return my order?

If you decide to send back an item please make sure it is not used or unsealed. Here you’ll find a form for withdrawal. Please fill out the form and send it to webshop@beautylash.com. After our receipt of the form you’ll receive an e-mail with a… Read More

How long can I return my order?

After receipt of the order you are allowed to send it back for another 14 days. In order to meet the withdrawal deadline, it is sufficient for you to demonstrably dispatch the notice of exercise of the withdrawal right prior to the expiry of the withdrawal deadline. Read More

How can I track my order?

After shipping your order you’ll receive an e-mail at your defined adress. A tracking link is provided in your shipping confirmation to track your order. If you miss the shipping confirmation please check your spam also in this case. Read More

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