View cart Checkout

Discover your #BeautyLashEffect

FAQ

General

General informations

  • Do you test on animals?

    We do not test the products on animals, never did so and neither is any testing on animals done on our behalf. This is in accordance with Regulation (EC) No 1223/2009 (EU Cosmetics Regulation). We don’t allow anybody to do animals tests with our products/brands.

    Also raw material suppliers are not allowed to test cosmetic raw materials on animals either. What we of course can’t avoid is that suppliers might do animal testing for other purposes. We can confirm that we get our raw materials only from reliable suppliers. A new European Commission’s report on animal testing of cosmetic products shows that practically no Member State had reported any cases of non-compliance of the animal testing ban of cosmetic products.

  • Is BeautyLash vegan?

    All BeautyLash Tinting Kits, the Conditioning Gel, the Eyelash Growth Serum, and the tint remover are vegan and certified by the “Vegan Society (Opens in a new tab or window)”. The BeautyLash Eyelash Growth Boosters’ and the BeautyLash Eyebrow Growth Boosters’ active ingredient is derived from the coral Plexaura homomalla – these products therefore are not vegan.

  • Do you sell BeautyLash in China?

    No, we do not sell BeautyLash in China, as animal testing is a prerequisite there and we do not test on animals and neither is any testing on animals done on our behalf. This is in accordance with Regulation (EC) No 1223/2009 (EU Cosmetics Regulation).

  • Where is BeautyLash produced?

    BeautyLash is produced by the Austrian manufacturer GW Cosmetics (Opens in a new tab or window) in Leopoldsdorf, a company full of tradition that has been producing hair tints and hair cosmetics of high quality for over 80 years. For further information visit https://gwcosmetics.at/en/ (Opens in a new tab or window)

Onlineshop

Online shop

  • How can I track my order?

    After shipping your order you’ll receive an e-mail at your defined adress. A tracking link is provided in your shipping confirmation to track your order. If you miss the shipping confirmation please check your spam also in this case.

  • How long can I return my order?

    After receipt of the order you are allowed to send it back for another 14 days. In order to meet the withdrawal deadline, it is sufficient for you to demonstrably dispatch the notice of exercise of the withdrawal right prior to the expiry of the withdrawal deadline.

  • How can I return my order?

    If you decide to send back an item please make sure it is not used or unsealed.
    Here (Opens in a new tab or window) you’ll find a form for withdrawal. Please fill out the form and send it to webshop@beautylash.com. After our receipt of the form you’ll receive an e-mail with a label to return your item.
    The return is only free of charge if the label provided by us is used to send the item back.

  • How do I receive my refund?

    After returning your order under our terms you’ll be refunded all payments we received by you, including shipping costs, within 14 days of the day of receipt of the withdrawal (Opens in a new tab or window) notice by us.
    Normally we use the same payment method like you did when ordering.

    If you have any questions, please feel free to contact webshop@beautylash.com (Eventually opens a programm to send an email to the recipient).

  • How does the shipping at BeautyLash work?

    After placing an order you’ll receive an e-mail at your defined e-mail adress. Please check your spam if you did not receive an e-mail. This e-mail contains your invoice.

    After shipping your order you’ll receive an e-mail at your defined e-mail adress. A tracking link is provided in your shipping confirmation to track your order. If you miss the shipping confirmation please check your spam also in this case.

  • What countries does BeautyLash deliver to?

    The delivery area is the european union.

  • How long does a delivery take?

    The expected delivery period amounts to 1 – 6 working days. In case of payment by instant bank transfer, the delivery period commences one day after receipt of the amount on the bank account of GW. In all other cases, the delivery period commences one day after receipt of the order. As soon as your delivery is shipped you’ll receive an e-mail with a tracking code to track your order.

  • Do deliveries cost anything?

    In Austria and Germany GW delivers without a shipping charge. If the merchandise value is below € 20 net, the shipping charge is shown during the order process in the table of shipping costs.

Brow Lift Kit

Brow Lift Kit

  • Can I tint my eyebrows after the Brow Lift?

    Yes, for a special effect, we recommend tinting your eyebrows with a BeautyLash Brow Colour of your choice after the Brow Lift. When tinting with BeautyLash Brow Colour, the application time is reduced to 3 minutes. Tinting with BeautyLash Brow & Lash Colour is not recommended.

  • Can I use the BeautyLash Brow Lift Kit during pregnancy?

    We have no information about any negative effects after using the BeautyLash Brow Lift Kit during pregnancy, but please note that we did not conduct any special studies with pregnant women. Further, as a manufacturing company we don’t have the necessary medical knowledge and we therefore can’t give any medical advices. If you are not sure if you can use this product we recommend talking to your doctor before usage.

  • Next to lifting, I also want to pluck/wax my eyebrows – in which order should I do this?

    Always do the lifting first! After hair removal the skin is irritated and lifting directly afterwards could cause inflammations. Generally the product must not be used on irritated skin.

Tinting

Tinting

  • Can i use the BeautyLash Tinting Kit during pregnancy?

    We have no information about any negative effects after using the BeautyLash Tinting Kit during pregnancy, but please note that we did not conduct any special studies with pregnant women. Further, as a manufacturing company we don’t have the necessary medical knowledge and we therefore can’t give any medical advices. If you are not sure if you can use this product we recommend talking to your doctor before usage.

  • I am very sensitive/allergic to most dyes – can I use the BeautyLash Tinting Kits?

    The Beauty Lash Tinting Kits have an allergically potential like all other oxidant tints which are used e.g. for dyeing hair. That is why we always recommend to do a skin test 72 – 48 h before tinting the eyebrows. If you think you have developed an allergy to tints, we recommend to see a doctor and to do a patch-test before the next treatment is done. Further, as a manufacturing company we don’t have the necessary medical knowledge and we therefore can’t give any medical advices.

  • I just plucked/waxed my eyebrows - can I use the BeautyLash Tinting Kit?

    No, please wait at least 72 hours before using the BeautyLash Power-Brow Tinting Kit. After hair removal the skin is irritated and tinting directly afterwards could cause inflammations.

  • Next to tinting, I also want to pluck/wax my eyebrows – in which order should I do this?

    Always do the tinting first! After hair removal the skin is irritated and tinting directly afterwards could cause inflammations. Generally the product must not be used on irritated skin.

  • I tinted my lashes with BeautyLash Tinting Kit black, but the effect is too little.

    For more intense results try the following: Ensure that your lashes are dry and free of oil (Note: many make-up removers contain oil!). Apply the Colour Gel with the brush to your lashes like you would apply mascara. Afterwards also apply the product from above to the lash line, so that every hair from root to tip is completely and evenly covered with Colour Gel. The Colour Gel is absorbed by the hair. After two minutes, remove residues with a dry cotton bud or a cosmetic tissue by wiping the lashes between thumb and index finger. Remove the Colour Gel as gently and thoroughly as possible.

    Now give the hair time to dry thoroughly: We recommend waiting 5 minutes before applying the Developer Gel for more intense results.

    After 5 minutes apply the Developer Gel with the application stick. Your lashes should be completely covered from root to tip. Please note, that the Developer Gel should be transparent when getting in contact with hair; therefore please wipe the application stick with a cosmetic tissue before using it again. Work precisely in order to avoid staining the skin.

  • I tinted my eyebrows with BeautyLash Tinting Kit, but also my skin has stains now! What should I do?

    BeautyLash is based on silver nitrate, which leads to staining of the skin when getting in contact with it. Stains might not be visible immediately, but only after exposure to light. Use the BeautyLash Tint remover as a precaution directly after skin contact to avoid stains. When staining has already appeared dampen a cotton wool bud with the BeautyLash Tint remover and softly rub the affected areas to quickly remove the discolouration. Within 2-3 days the discolouration disappears by itself.

Power Brow Färbesets

Power Brow Tinting Kits

Style & Protect Gel

Style & Protect Gel

Eyelash growth serum

Eyelash growth serum

  • Can I use the BeautyLash Eyelash Growth Serum during pregnancy?

    We have no information about any negative effects after using the BeautyLash Eyelash Growth Serum during pregnancy, but please note that we did not conduct any special studies with pregnant women. Further, as a manufacturing company we don’t have the necessary medical knowledge and we therefore can’t give any medical advices. If you are not sure if you can use this product we recommend talking to your doctor before usage.

  • How come the BeautyLash Eyelash Growth Serum is so cheap in comparison to the BeautyLash Booster?

    We launched a peptide-based Eyelash Growth Serum to offer a product in the lower price segment. Here Sympeptide X-lash, a combination of amino and fatty acids, ensures that the endogenous production of keratin in the hair follicle is stimulated. Therefore the hair becomes longer and thicker. A clinical study by a renowned German institute confirms significant growth of the lashes – although not to the same extent as when the high-priced BeautyLash Booster is used. For the Booster the so called Black Sea Rod Oil prolongs the growth phase of eyelashes verifiably. The hair roots are activated and growth stimulated.

Iconic Lash & Brow Booster

Iconic Lash & Brow Booster

  • Can I use the Iconic Lash & Brow Booster during pregnancy?

    To be on the safe side, we do not recommend the use of Iconic Lash & Brow Booster during pregnancy. This is because we did not conduct any special studies with pregnant women. Further, as a manufacturing company we don’t have the necessary medical knowledge and we therefore can’t give any medical advices. If you are not sure if you can use this product we recommend talking to your doctor before usage.

  • The Iconic Lash & Brow Booster got into my eye by accident- what should I do?

    Please rinse your eyes immediately, the Iconic Lash & Brow Booster should not get in direct contact with your eyeball, but be only applied on the eyelash roots. When you wear contact lenses please take them out.

  • When can I see first results?

    The Iconic Lash & Brow Booster stimulates sparse and overplucked eyebrows and helps to achieve significantly thicker, bolder and darker brows when used regularly after 10 weeks. First effects are already visible after 6 weeks.

  • Why does it take 6 weeks for the ingredients to show effects?

    Each hair follicle experiences regular phases of growth and transition. This process is called the hair growth cycle and consists of 3 different stages: During the anagen phase (growth phase) the hair roots are activated and new hair production is initiated. The cell production is ended in the catagen phase (transit phase). In the last stage – the telogen phase – the old hair is released and the hair follicle rests until the hair falls out. The change from one phase to the next takes some weeks. The hair cycle can be positive influenced by active agents. The key substance Black Sea Rod Oil, significantly extends the anagen phase (growth phase) of the brows and reduces the number of hair in the catagen and telogen phases (hair release). The roots are stimulated and cell division and hair growth are activated.

  • What happens when I stop using the Iconic Lash & Brow Booster?

    If application is stopped, it will cease to be effective. If you want to retain your dense eyebrows/lashes, it is recommended that you continue using the product.

  • How often should I apply the Iconic Lash & Brow Booster?

    The effectiveness of this product is based on regular application over several weeks: apply the Iconic Lash & Brow Booster every evening after washing your face on the parts that need optimization. Eyebrows should be clean and dry.

  • How long does the bottle of the Iconic Lash & Brow Booster last for?

    For approx. 4 to 5 months when used daily on the upper and lower eyelid or eyebrows.

  • Is it possible that I feel a slight tingle on the skin when applying the Booster?

    Yes and this is a good sign. This tingle is normal and shows that the ingredients are starting to be active so that they can unfold their full potential. Skin and eye compatibility of the Booster has been tested and confirmed by a renowned German test institute in a clinical study over 10 weeks on 50 users. However, if there is ongoing irritation please stop the application.